Bring voice and meetings onto one platform.
Voice, video, chat and contact centre across offices, branches and remote teams. Cloud PBX, IP phones, Microsoft Teams, Zoom and contact centre routing.
Cloud PBX & VoIP
Hosted voice with trunks, endpoints and call handling.
- Hosted PBX, SIP trunking, geographic numbers
- Auto-attendants, IVR menus, hunt groups
- IP phones, headsets, softphones
Meetings & Collaboration
Meeting rooms and collaboration platforms.
- Teams, Zoom and Meet boardrooms and huddle rooms
- Cameras, displays, speakerphones, room controllers
- Support for remote participants
Contact Centre & CX
Multi-channel routing, reporting and quality monitoring.
- Voice, chat, social and email in one platform
- Skills-based routing, SLAs, agent dashboards
- Recording, quality monitoring, analytics
Physical PBXs & Call Centre Setups
On-site voice rooms and call floors.
- PBX room build: racks, cabling, trunks
- Call centre layouts, agent desks, wallboards
- Power, cooling, acoustics and network design
Adoption, Training & Governance
User training and usage governance.
- Training programmes for Teams, Zoom, UC tools
- Usage, security and data governance
- Playbooks for meetings, chat, external collaboration
Voice Recording & Compliance
Call recording, retention and audit trails.
- Encrypted recording, retention policies
- Searchable archives, audit trails
- CRM, ticketing and analytics integration
Keep calls and meetings working everywhere.
We design, deploy and support unified communications platforms, including Microsoft Teams or Zoom telephony and meeting rooms. Scope covers contact centre, rooms and device lifecycle.
Video Conferencing & Room Systems
Meeting spaces that users adopt and IT can support.
- Room design by use-caseHuddle, meeting and board room design.
- Platform enablementTeams Rooms, Zoom Rooms and scheduling configured for one-touch joining.
- Lifecycle and observabilityAV devices, cameras and panels monitored for uptime.
- Room Standards
- Platform Setup
- Device Monitoring
Contact Centre
Customer engagement platforms unifying channels, reporting and integration.
- Unified engagementVoice, chat, email and digital channels on one platform.
- Business integrationCRM and ITSM workflow integration.
- Compliance and insightAnalytics, QA, recording and wallboards.
- Channel Design
- Platform Integrations
- Performance Insights
Devices & Lifecycle
Management of physical voice and meeting endpoints.
- Device standardisationHeadsets, handsets, room kits and peripherals, consistently configured.
- Lifecycle controlFirmware, inventory and refresh planning.
- User adoption supportTraining and communications for rollouts and refreshes.
- Device Standards
- Inventory Control
- Adoption Support
Quality & Resilience
Voice and video quality through network design, monitoring and failover.
- Traffic-aware designQoS and SD-WAN patterns for unified communications.
- Quality monitoringMOS scores, dashboards and incident workflows.
- Continuity planningFailover, survivability and carrier diversity across sites.
- Quality Baseline
- Monitoring Views
- Resilience Patterns
Security & Governance
Security and compliance controls for collaboration platforms.
- Platform security controlsTLS/SRTP, conditional access and device compliance.
- Information governanceDLP, retention and discovery for chat and meetings.
- AuditabilityAccess reviews and activity reporting.
- Policy Controls
- Retention Rules
- Audit Reporting
Calling & Meetings
Telephony and meetings moved to cloud platforms.
- Telephony migrationDirect Routing, SBCs and number porting.
- Call flow designQueues, auto-attendants and call recording.
- Endpoint alignmentRoom and device strategy matched to usage.
- Calling Design
- Migration Plan
- Adoption Support
Need stable IT with less downtime?
Share your environment and goals. We will propose a managed services package across infrastructure, communications and IT support.