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Managed IT and delivery partners
Run core platforms with clear ownership.
We run your networks, servers, storage and cloud with 24/7 monitoring, SLAs and documented runbooks. Scope includes capacity planning, lifecycle management, security hardening and backup strategy.
Infrastructure Operations
Core platforms run with monitoring and clear service ownership.
- Monitoring and alerting with response owners
- Patch, backup and maintenance routines
- Controlled change and compliance
- Operational runbooks and support routines
- Real-time monitoring and clear ownership
- Stable core infrastructure
Capacity & Cost Optimisation
Right-sized infrastructure that balances performance, resilience and spend.
- Workload right-sizingOn-prem, hybrid and cloud resources reviewed against actual usage.
- Lifecycle governanceRefresh plans and asset governance for budget control.
- Cost visibilityUsage reporting and tiered options.
- Capacity Review
- Lifecycle Plan
- Usage Reporting
Mobility & Access
Governed access for users, devices and applications.
- Remote access designVPN, ZTNA and secure access patterns.
- Identity and policy controlMFA, conditional access and identity governance.
- Endpoint enablementDevice posture and collaboration access managed together.
- Access Model
- Identity Controls
- Endpoint Policies
Resilience & Security
Continuity, response and recovery for critical systems.
- Response readinessAlerting and incident runbooks.
- Integrated protectionEDR/XDR and patch compliance.
- Recovery assuranceBackup execution, DR planning and failover testing.
- Incident Runbooks
- Protection Coverage
- Recovery Testing
Cyber Security
Detection, hardening and incident response across the estate.
- Security visibilityEDR/XDR and SIEM alerting tuned for detection and triage.
- Hardening and remediationPosture reviews, vulnerability scanning and remediation.
- Response and learningIncident response, forensics and table-top exercises.
- Detection Playbooks
- Hardening Actions
- Incident Reviews
Smart Networking & Connectivity
Network design and operation for predictable, visible performance.
- Connectivity architectureSD-WAN, Wi-Fi and core switching designed for uptime.
- Traffic controlQoS, traffic shaping and telemetry.
- Operational automationAutomation and AIOps for planning, detection and resolution.
- Network Design
- Performance Telemetry
- Optimisation Actions
Keep calls and meetings working everywhere.
We design, deploy and support unified communications platforms, including Microsoft Teams or Zoom telephony and meeting rooms. Scope covers contact centre, rooms and device lifecycle.
Video Conferencing & Room Systems
Meeting spaces that users adopt and IT can support.
- Room design by use-caseHuddle, meeting and board room design.
- Platform enablementTeams Rooms, Zoom Rooms and scheduling configured for one-touch joining.
- Lifecycle and observabilityAV devices, cameras and panels monitored for uptime.
- Room Standards
- Platform Setup
- Device Monitoring
Contact Centre
Customer engagement platforms unifying channels, reporting and integration.
- Unified engagementVoice, chat, email and digital channels on one platform.
- Business integrationCRM and ITSM workflow integration.
- Compliance and insightAnalytics, QA, recording and wallboards.
- Channel Design
- Platform Integrations
- Performance Insights
Devices & Lifecycle
Management of physical voice and meeting endpoints.
- Device standardisationHeadsets, handsets, room kits and peripherals, consistently configured.
- Lifecycle controlFirmware, inventory and refresh planning.
- User adoption supportTraining and communications for rollouts and refreshes.
- Device Standards
- Inventory Control
- Adoption Support
Quality & Resilience
Voice and video quality through network design, monitoring and failover.
- Traffic-aware designQoS and SD-WAN patterns for unified communications.
- Quality monitoringMOS scores, dashboards and incident workflows.
- Continuity planningFailover, survivability and carrier diversity across sites.
- Quality Baseline
- Monitoring Views
- Resilience Patterns
Security & Governance
Security and compliance controls for collaboration platforms.
- Platform security controlsTLS/SRTP, conditional access and device compliance.
- Information governanceDLP, retention and discovery for chat and meetings.
- AuditabilityAccess reviews and activity reporting.
- Policy Controls
- Retention Rules
- Audit Reporting
Calling & Meetings
Telephony and meetings moved to cloud platforms.
- Telephony migrationDirect Routing, SBCs and number porting.
- Call flow designQueues, auto-attendants and call recording.
- Endpoint alignmentRoom and device strategy matched to usage.
- Calling Design
- Migration Plan
- Adoption Support
Support every user to one standard.
Managed support with round-the-clock monitoring, preventive maintenance, automated patching and clear reporting. Users, devices and locations are supported to a consistent standard.
Service Desk & Automation
Frontline support operations with clear request handling.
- Multi-channel supportPhone, email, portal and chat under agreed service levels.
- Request automationAutomated approvals and fulfilment for frequent requests.
- Service visibilityCSAT, KPIs and reporting.
- Service Channels
- Automated Workflows
- Service Metrics
Endpoint Management
Consistent standards and management for user devices.
- Build and policy standardsBuilds, patching and policy enforcement across platforms.
- Security and complianceEDR, encryption and compliance reporting.
- Lifecycle trackingAssets tracked from acquisition to disposal.
- Device Standards
- Compliance Views
- Lifecycle Records
Onboarding / Offboarding
Joiner, mover and leaver processes with audit trails.
- User and role templatesRole-based provisioning.
- Access workflow controlGoverned approvals and identity changes.
- Device return and reissueSecure handback and reassignment of devices.
- JML Templates
- Approval Paths
- Audit Trail
Field & On-Site Services
Hands-on support where physical presence is faster.
- Deskside and IMAC supportBreak/fix, installs, moves, adds and changes.
- Special event supportVIP, site cutover and event support.
- Logistics optionsDepot services and spare-in-the-air models.
- On-Site Cover
- Site Event Readiness
- Spare Strategy
Reporting & Improvement
Service data turned into trends and improvement plans.
- Service review rhythmRegular reports on quality, volume and actions.
- Problem managementRoot-cause analysis of recurring issues.
- Improvement roadmapsImprovements linked to business priorities and risk.
- Service Reviews
- Problem Actions
- Support Roadmap
Co-Managed IT Support
Shared delivery with internal IT teams.
- Shared delivery modelZaotech takes frontline or specialist workloads; your team keeps control.
- Access to deeper capabilityMonitoring, tooling and senior engineers on demand.
- Flexible engagementCapacity scales with projects and demand.
- Responsibility Split
- Specialist Access
- Scalable Coverage
Deliver change under clear governance.
We scope, design and deliver technology change under clear governance, from discovery workshops to implementation. Deliverables include designs, test plans, cutover runbooks and user guides, then handover to support.
Discovery & Architecture
Scope, priorities and technical direction before delivery starts.
- Stakeholder alignment
- Current-state review and architecture
- Compliance and resilience requirements
- Discovery Summary
- Architecture Direction
- Delivery Baseline
Implementation & Migration
Controlled build, validation and cutover into production.
- Governed build and change
- Testing, pilots and readiness checks
- Cutover with fallback planning
- Implementation Plan
- Readiness Evidence
- Cutover Pack
Governance & Project Management
Structured governance and reporting for delivery.
- Risk, issue and escalation control
- Milestone and budget discipline
- Cross-team coordination
- RAID Register
- Status Reporting
- Governance Cadence
Handover, Adoption & Training
Users and operations teams prepared for business-as-usual support.
- Documentation and service handover
- User readiness and adoption
- Defined acceptance into BAU
- Runbook Set
- Enablement Plan
- Support Transition
Audits & Assessments
Technical reviews with findings, gaps and prioritised actions.
- Baseline review of current environment
- Gap analysis against expectations
- Actionable remediation priorities
- Assessment Report
- Gap Summary
- Improvement Roadmap
Major Rollouts & Transformation
Rollout waves, pilots and post-go-live stabilisation.
- Wave planning across sites
- Pilots and controlled expansion
- Post-go-live stabilisation
- Rollout Plan
- Pilot Review
- Hypercare Cover
Every stage, planned like a project.
Each service area follows its own stages, from assessment to support.
Assessment → Design → Build → Support
Assessment
Site surveys, platform reviews and stakeholder interviews to understand risk and demand.
Design & BoQ
High- and low-level designs and bill of quantities aligned to standards and budget.
Build & Commission
Implementation, testing and cutover with documented runbooks.
Support
Monitoring, SLAs and clear ownership between Zaotech and your team.
Discover → Design → Enable → Optimise
Discovery
Review current telephony, meetings and network readiness with stakeholders.
Solution Design
Reference designs for Teams/Zoom and migration approach.
Enable & Migrate
Pilots, number porting and phased cutover with runbooks.
Optimise
Quality analytics, training and continual tuning across sites.
Stabilise → Standardise → Automate → Improve
Stabilise
Assess tickets and platforms, then stabilise critical services.
Standardise
Standard builds, patching and ITSM workflows agreed with your team.
Automate
Self-service and automation for frequent requests.
Improve
Regular service reviews and roadmaps that track to priorities.
Discover → Design → Deliver → Handover
Discover
Workshops and current-state assessment with success measures.
Design
Designs and migration strategy aligned to budget.
Deliver
Build, configuration and pilots with change control.
Handover
Runbooks, training and transition to support.
Need stable IT with less downtime?
Share your environment and goals. We will propose a managed services package across infrastructure, communications and IT support.