Managed Infrastructure, Communications, IT Support and Project Delivery Under Clear Service Ownership.
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Managed IT and delivery partners
We run your networks, servers, storage and cloud with 24/7 monitoring, SLAs and documented runbooks. Scope includes capacity planning, lifecycle management, security hardening and backup strategy.
Core platforms run with monitoring and clear service ownership.
Right-sized infrastructure that balances performance, resilience and spend.
Governed access for users, devices and applications.
Continuity, response and recovery for critical systems.
Detection, hardening and incident response across the estate.
Network design and operation for predictable, visible performance.
We design, deploy and support unified communications platforms, including Microsoft Teams or Zoom telephony and meeting rooms. Scope covers contact centre, rooms and device lifecycle.
Meeting spaces that users adopt and IT can support.
Customer engagement platforms unifying channels, reporting and integration.
Management of physical voice and meeting endpoints.
Voice and video quality through network design, monitoring and failover.
Security and compliance controls for collaboration platforms.
Telephony and meetings moved to cloud platforms.
Managed support with round-the-clock monitoring, preventative maintenance, automated patching and clear reporting. Users, devices and locations are supported to a consistent standard.
Frontline support operations with clear request handling.
Consistent standards and management for user devices.
Joiner, mover and leaver processes with audit trails.
Hands-on support where physical presence is faster.
Service data turned into trends and improvement plans.
Shared delivery with internal IT teams.
We scope, design and deliver technology change under clear governance, from discovery workshops to implementation. Deliverables include designs, test plans, cutover runbooks and user guides, then handover to support.
Scope, priorities and technical direction before delivery starts.
Controlled build, validation and cutover into production.
Structured governance and reporting for delivery.
Users and operations teams prepared for business-as-usual support.
Technical reviews with findings, gaps and prioritised actions.
Rollout waves, pilots and post-go-live stabilisation.
Each service area follows its own four stages, from assessment to support.
Assessment → Design → Build → Support
Site surveys, platform reviews and stakeholder interviews to understand risk and demand.
High/low level designs and bill of quantities aligned to standards and budget.
Implementation, testing and cutover with documented runbooks.
Monitoring, SLAs and clear ownership between Zaotech and your team.
Discover → Design → Enable → Optimise
Review current telephony, meetings and network readiness with stakeholders.
Reference designs for Teams/Zoom and migration approach.
Pilots, number porting and phased cutover with runbooks.
Quality analytics, training and continual tuning across sites.
Stabilise → Standardise → Automate → Improve
Assess tickets and platforms, then stabilise critical services.
Standard builds, patching and ITSM workflows agreed with your team.
Self-service and automation for frequent requests.
Regular service reviews and roadmaps that track to priorities.
Discover → Design → Deliver → Handover
Workshops and current-state assessment with success measures.
Designs and migration strategy aligned to budget.
Build, configuration and pilots with change control.
Runbooks, training and transition to support.
Share your environment and goals. We will propose a managed services package across infrastructure, communications and IT support.